Return Policy
Our Free 30-Day Return Policy. No Return Authorization Number Needed. Call us at 502-348-9918 with your return request and we will send you a USPS label to print. If you do not have a printer, we will mail you a label. (This process will delay your return)
If you received free shipping on your original order, and your return causes that order to fall below $129, original shipping charges will be deducted from your refund.
Item(s) must be in new, never worn condition (other than trying on), non-laundered or unaltered item in the original plastic protective package with manufacturers tags attached. Items that appear to have been worn or has had the manufacturers tags removed will not be refunded and will be returned to you.
Once received, please allow 3-5 days to inspect and process your return. Once your refund has been approved, a refund will be processed. We guarantee your satisfaction on every product we sell and promise an easy returns experience.
The only exception is personal use items. Those items will be noted to you upon ordering.
You will need your order number that will be on either your packing slip, confirmation email or order history. You can find that on your account page. Customers who do not login (Guest Login) will not have access to order history.
When the return is received from the original order, you will then receive your credit. (read below for the amount of time it takes to see your credit).
FREE RETURNS
If you live in the Contiguous U.S., all returns are FREE within 60 days of the purchase date as long as they are new, never worn, in the original protective package with manufacturers tags attached. If your item was received on our Free Shipping offer, and the return causes the total purchase to fall below the Free Shipping value, original shipping will be deducted from the refund.
Exchanges
We do not have an exchange policy. The only way to replace an item you are returning for an exchange is to re-order it through our website. Your refund will be processed separately.
DEFECTIVE ITEMS
Please contact our Customer Service Department within 60 days of purchase and include pictures of the defect and a brief description of the issue. If the item is deemed defective, we will issue a replacement or refund (our choice) once the defective item has been returned to us. The refund will be in the form of a store credit.
PERSONAL USE ITEMS
Due to the intimate nature of athletic supporters and cups, compression tights and shorts, we unfortunately CANNOT offer returns or exchanges on these items. Whistles may be returned unused, sealed in the original packaging.
*Please note: If your item is deemed non-refundable, we will return it to you at the address used when the order was originally placed.
Return Tips
Packaging
Please use care in sending items back to us, preferably shipped in the smallest container possible, or its original shipping container if possible. If returning items from multiple orders, please consolidate all items into one container. When dropping off your return at a USPS Drop-Off Center, please keep the tracking receipt as proof of return shipment.
When returning shoes, please put the shoes in the manufacturer's box, and then place the maufacturers box (with the shoes) inside of another shipping container. DO NOT put the shipping label on the manufacturer's box itself.
Shipping
Please ensure your package can be tracked so that there are no issues with any un-trackable lost packages. You can ship through any carrier at your cost, but we recommend using the USPS Label we send you, which automatically provides us with tracking details. If you choose to use your own carrier, please write your order number on your package and ship it to:
Fifth Region Officials SuppliesAttn: RETURNS624 N. 3rd St.Suite 101ABardstown, KY 40004Issuing Refunds/CREDITS
Returns may take 3-5 business days to process after we receive your return at our warehouse. Once the refund is given, you will receive an email notification. It may take your credit card company additional time to issue the refund back to your card.
Returns older than 60 days may be returned only upon prior approval from our customer service department. The refund will be issued as a store credit.
Bulk orders determined to be purchased for the purpose of reselling by individuals or companies may be subject to a 20% restocking fee.
Any shipping charges incurred from the original order will not be refunded.
We are sorry but we are not able to refund your return shipping costs on items shipped from outside the contiguous U.S. at this time.