Methods of payment accepted:
We accept Visa, MasterCard, Discover, American Express and PayPal.
Important information about payments:
• Credit Cards may be charged immediately upon order.
• With a credit card payment, you will notice the charge on your bill or statement within 2 business days
• For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.
• You will only be charged for the items that are shipped to you, along with appropriate shipping and tax, where applicable.
Sales Tax:
Sales taxes may apply to your order depending on where you live.
Prices:
All prices are listed in U.S. dollars. If you order by credit card, the credit card company will automatically convert your currency to U.S. dollars and pay the appropriate amount.
Discount and Coupon Codes:
We may feature promotional coupon and discount programs. Follow these simple steps to redeem a promotion or discount code:
1. On the Payment page in Checkout, enter the code in the box named "Coupon Code" Coupon Codes are case sensitive.
2. Click "Apply". If your discount qualifies, it will be displayed in the payment summary.
3. Only one coupon code accepted per purchase.
90 Days Money-Back Guarantee
We take pride in our reputation for quality and value. If for any reason you are dissatisfied with a purchase we'll assist you with a prompt refund. Returns will be accepted up to 90 days from purchase date. The item must be returned in good condition, in original boxes (whenever possible), and with all paperwork, parts and accessories to ensure credit.
You have 90 days from reception of the product to return it. All products being returned must be in new condition and include any retail packaging, with all hang tags attached, manuals, or other included items to qualify for a refund or exchange. We then will exchange or reimburse you the price of all the products. If it is after 90 days, you will need to process an exchange by contacting customer service, as long as the product is unworn.
To make sure you qualify for a refund or exchange...
All products being returned must be in new condition and include any retail packaging, tags, manuals, or other included items to qualify for a refund or exchange. Incomplete returns will be subject to additional charges at our discretion.
Return Policy
SATISFACTION GUARANTEED -- Your satisfaction is our top priority! We will refund your purchase price (less shipping) for any new item returned within 90 days, for any reason provided the item has not been used or worn. We will use the deilvery confirmation from our shipping carrier to govern the 90 day period. The item(s) must be unused and in the original packaging (plastic) with all garment tags attached for a full refund. The plastic package must be like new with the manufacuterers tags still attached. Items can be shipped back to us using any carrier you prefer. Re-package the item in the same fashion it was shipped to you. Remember, packaging must be like new. We are not responsible for any lost packages or damage to returned items. You will have to file a claim with your shipping carrier for lost or damaged parcels. We will return damaged items to you at your expense. Please secure proper insurance on your returns. We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Customers are responsible for shipping on returns or exchanges for items that are for reasons other than our error. Although we maintain a flexible return policy, we reserve the right to reject any item over 90 days.
NOTE: Items are not considered "UNUSED" if:
• Has been worn beyond trying items on to check for a proper fit.
• Has caused stain damage to items such as those caused by sweat, spilled liquids, ink, crayons, glue or anything else that can cause staining.
• Has laundered, dry cleaned or washed item in any manner.
• Has embroidered, screen printed, tailored or altered item in any manner from their original brand new state.
• Any of the garment's tags, labels or stickers have been removed.
The following items, because of their nature, may not be returned for any reason:
- Supporters or undergarments of any kind
- Whistles
- Altered (hemmed), monogrammed or lettered items
- Any item that has been used, worn, or washed (unless defective)
- Closeout/Sale items (at our deiscretion)
All returned orders may be subject to a 20% Return Merchandise/Restocking fee. Original shipping charges are not refundable.
If you need to return an item, simply login to your account, view the order using the "Completed Orders" link under the My Account menu and click the Return item(s) button. Fill out the Return Merchandise Authorization form. You will receive a Return Merchandise Authorization number. This number must appear on all returned packages. You'll be notified via email of your refund once we've received and processed the returned item.
Refunds
Customer must pay for return shipping cost to receive a full refund. Once we receive your return shipment, you can expect a refund for the value of the product(s) within 10 to 14 business days. We'll notify you via email once we've received and processed the returned product(s). We'll credit or refund the value of the merchandise total only. Shipping charges are non-refundable. Refunds will be given in the same form of payment as the original purchase. You may also choose store credit for your returns.
NOTE: Returns without a Return Merchandise Authorization (RMA#) will incur delays in processing your claim.
Returns Address
We will provide you with a return shipping address. Customers are responsible for shipping cost of return products, due to wrong size, color or style. For your security, all return packages must be shipped using a service that tracks packages, such as with UPS, FedEx or USPS (ask for services that have tracking options). You may forward the tracking information to us so we'll be on the lookout for your return and match up to the RMA. You can use the service provider's online tracking system to know when we have received your package.
Please write the RMA# on the outside of the box.
Damaged or Defective Products
All Damaged or Defective products must be claimed within 10 business days of shipment receiving date for full product exchange or refund. You can expect a refund within 10-14 days of when we receive your return. You'll be notified via email once we've received and processed the returned product(s). We'll credit or refund the value of the merchandise total. We'll also pay the return shipping costs if the return is an result of our error (you received an incorrecct, damaged, or defective item, etc.) Refunds will be given in the same form of payment as the original purchase.
Shortages of Products
All claims for shortages of products must be made within 72 hours of receipt of merchandise.
Refused Orders
All refused orders will be subject to a 20% Return Merchandise/Restocking fee. Original shipping charges are not refundable. In addition, refused orders will be subject to additional shipping charges incurred in the return and retrieval of the shipment as well as the reversal of any online shipping discount. Please allow us up to 30 days to fully process your return.
Product Damage during Shipment
You are entitled to a full refund only if the product has been refused due to a damaged package. If you see that the package is delivered damaged, please do not accept it from shipping company. If the shipping company has delivered the package damaged and you were not there to accept, please call them and have them come back and pick it up.
OVERSTOCKS, BLOWOUTS AND CLOSEOUT/SALE ITEMS ARE FINAL AND NO RETURNS OR EXCHANGES ARE ACCEPTED WITHOUT AUTHORIZATION. These returns without prior authorization will be returned at the customers cost.
Mail to:
Fifth Region Officials Supplies
623 Moore Ave.
Bardstown, KY 40004
Equipment returns
Equipment may be returned for a refund or exchange within 30 days of delivery. It must be returned in like-new condition with original packaging and materials.
Defective Items
You can always return items if they are defective. We will only accept returns of items that have been opened if they are defective. If you believe your product is defective please send it back along with the return form explaining the defect.
What about open or used items?
Open or used products returned will be subject to a restocking fee to be determined upon receipt. This restocking fee will vary depending on the condition of the returned merchandise. Merchandise that has been used and/or shows signs of wear and tear will be subject to a 10-80% restocking fee. IF YOU RETURN THE PRODUCT(S) IN UNSELLABLE CONDITION we will ship the product back to you AT YOUR COST and will NOT PROVIDE YOU WITH A REFUND.
We will not accept returns with shipping labels attached directly to product packaging
Please do not attach or tape any Shipping Label directly on a shoe box or any other package. Doing so will result in the exchange being denied. We do not sell used merchandise and we would not want to give other customers the impression that we do by the sight of used packaging.
Refunds
Once your return is received and inspected by the fulfillment centers (usually within 10 days of receipt), your refund will be processed and a credit will be automatically applied to your credit card or original method of payment. This credit will not include any original shipping charges. You may also check the status of your return by logging into your account and viewing your order history. We will email you a receipt confirming the credit!
Please note: Once we initiate the credit for your return, the actual date that the refund is posted to your account is determined by the company which issued the original payment. Please be patient, it may take up to two billing cycles for the credit transaction to appear on your statement.
Damaged or Defective Items
If you receive a damaged or defective item, contact a Customer Service Representative within 30 days of delivery at 1-877-505-9918. Please supply the order number and item number from your original confirmation email, as well as your email address and phone number. We will make every reasonable effort to assist you with your return.
If there is extensive damage to the carton upon delivery, contact a Customer Service Representative immediately at 1-877-505-9918. Please have your order number available when you call.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
Usually, we fill your order within 48 hours of receiving the order and start it on its way to you. We deliver almost anywhere via Ground from our offices in Bardstown, KY. If an item is backordered, it will be shipped as soon as the item becomes available.
For an additional charge we provide Next Day and 2nd Day Shipping for orders received by 3:00pm EST Monday - Friday. Orders are not processed on Saturday, Sunday or Holidays.
Shipping to countries outside the U.S.
Since we can not guarantee delivery outside the U.S. or Canada, we prefer not to ship to foreign countries.(Other than APO/FPO and Canadian Addresses) It is best if you ship to an address in the U.S. It would be your responsibility to have it shipped to your country. If we ship to a foreign country, our responsibility ends when we pass the package to the shipping carrier. WE ARE NOT RESPONSIBLE FOR LOST PACKAGES IN FOREIGN COUNTRIES. See below.
International Shipping
USPS International Priority Mail (typically 6-10 business days/not guaranteed/no tracking), USPS Express Mail International (typically 3-5 business days/not guaranteed/no tracking).
When we ship internationally, please be aware that shipping costs vary greatly depending on the size and weight of each order, as well as the location of the country to which it ships. Please submit your order online and you will be contacted by email of your actual shipping costs. More often than not, your actual shipping charges will be higher than what is shown on your internet sales receipt. We will quote your international shipping rate after we receive your order and contact you with a rate before we ship your order for your approval.
Please note that the shipping charge to your country does not include customs, duties, taxes or broker fees that the carrier or your country may impose once your package reaches your country. We do not collect international duties and taxes and cannot predict what your particular charges may be. If you do incur these additional charges, they must be rendered in order for your package to clear customs. For more information regarding your country's custom policies, please contact your local customs office.
We have no control over the costs of duties and fees that you may be required to pay or the time your order may be held in customs before delivery.
The risk of loss and title for all merchandise ordered on this web site passes to you when the merchandise is delivered to the shipping carrier. The choice of shipping carrier is at the discretion of the Fifth Region Official's Supplies. Shipments can take up to 5 business days to reach their intended destinations. We are not responsible for delays in shipping.
Priority shipping is available Monday through Saturday and for in-stock items ONLY. Priority orders shipped to a P.O. Box will have to be picked-up at the post office by you. If you require priority shipping, please send an email with “Priority Shipping” in the subject line, including your order number, credit card information and date you need your items by to: customerservice@fifthregionofficials.com. We will quote you the current estimated price based on the chart above.
Shipping Charges will show up at check-out. The above chart is used as a sample only. If your ACTUAL SHIPPING charge is greater than your internet sales receipt, you will be billed later for actual shipping charges. If you have any questons about Shipping Charges, you may contact us through this web site.
If actual shipping charges are higher than listed during check-out, you will be notified via e-mail or telephone by one of our customer service representatives with the new shipping amount before you are charged any additional fees.
Cancellations
Orders or parts of an order may be cancelled by our system for various reasons. Possible reasons include:
• Unavailable item(s)
• Difficulty in processing your payment information
• Inability to ship to the address provided
• Existence of a duplicate order
If your order is cancelled, you will receive an important notice via email. It will explain the reason for the cancellation. You will not be billed for any cancelled items. Once an order is cancelled, it cannot be reprocessed and must be submitted again on our website. If you are interested in purchasing items similar to those unavailable, you may contact our Customer Service Department for recommendations.
Customer Requested Cancellations
After you have clicked "Submit My Order", you cannot cancel or change your order. Our system is designed to process and ship orders immediately. However, we will do our best if the order has not already been shipped to try to assist you. Please contact Customer Service at 1-877-505-9918. Or, if you do not wish to keep the items once they have arrived in the mail, simply return them by following our Return Policy above.
In the event you receive an email notifying you that we are unable to process your payment information, please contact us immediately at 1-877-505-9918. You will have the option to change your form of payment or cancel your order.
If one or more items in your order is a Pre-Ordered item, you may cancel that item. Please contact us immediately at 1-877-505-9918 if you wish to cancel these items.
Backorders
We take great strides to keep a full line of inventory throughout the year. In the event that an item needs to be backordered, we will make every effort to ship the product as quickly as possible, and we will pay the extra freight charges that incur (special orders, embroidery, alterations, or application of numbers or plackets do not apply). We will not accept backorders for items when delivery time is uncertain or when the scheduled delivery is not in the near future. CLOSEOUT and SALE items will not be backordered and are sold out permanently when gone.
Prices subject to change without notice.