RETURNS & EXCHANGES
RETURNING PRODUCT(S) FOR REFUND
To return a product for a refund, login to your account and click the link to return your item. You are responsible for return shipping. You can choose too return your item for a store credit or for a refund less original shipping charges. If you do not have an account, send us an email at www.fifthregionofficials.com for approval. Once approved, ship the product(s) you would like to return to:
Fifth Region Officials Supplies - Returns624 N. 3rd St.Suite 101ABardstown, KY 40004We will apply a return credit to the card you used to make the purchase when your product is returned. Credits are issued within a few days of receiving your return. Please allow three days or more for the banks to process this credit before it will appear on your statement.
If you return an item for any reason, you will be responsible for any return shipping costs. Shipping costs on the original order are non-refundable.
Product returns must occur within 30 days of the original shipping date, without exception. Please note below that some items are not eligible for return.
All return items must be received in new, saleable condition - unworn, unwashed, and unused, with all manufacturer tags intact and all packaging included. A restocking fee may be applied if the product does not return with original packaging and tags. In rare instances, returns may be refused if a product is improperly packaged and subsequently damaged beyond salvage, and will be returned at cost. Some examples include:
- Hats being crushed due to being returned in a bag or not in a protective box when packaged with other items.
- Protective equipment not being returned in the packaging provided. This helps prevent them from rubbing against each other causing scuffing and scraping.
- Clothing items being stuffed into an extremely undersized bag.
- Shoes being returned in their stock box. Shoes must returned the same way they were shipped - Inside of a secondary box with their stock box, with tissue paper intact to prevent damage.
EXCHANGING PRODUCT(S) FOR A DIFFERENT PRODUCT
To exchange a product you ordered for a different product, fill out the on-line RMA. Be sure to include all necessary information for the new item you would like to exchange for (size, color, etc...). Ship that form and the product(s) you would like to exchange to:
Fifth Region Officials Supplies - Exchanges624 N. 3rd St.Suite 101ABardstown, KY 40004We will follow your instructions and ship you the exchange product(s) as soon as we receive your returned package. You will be responsible for all shipping costs.
Need your new items sooner? The fastest and best way to receive a replacement is to place a new order, and choose to return your original product(s) for refund, instead of exchanging. The new order will be shipped and we will credit you back for the returned items when they are received back into stock.
All exchange items must be received in new, saleable condition - unworn, unwashed, and unused, with all manufacturer tags intact and all packaging included. A restocking fee may be issued if the product does not return with original packaging and tags. In rare instances, returns may be refused if a product is improperly packaged and subsequently damaged beyond salvage, and will be returned at cost. Some examples include:
- Hats being crushed due to being returned in a bag or not in a protective box when packaged with other items.
- Protective equipment not being returned in the packaging provided. This helps prevent them from rubbing against each other causing scuffing and scraping.
- Clothing items being stuffed into an extremely undersized bag.
- Shoes being returned in their stock box. Shoes must returned the same way they were shipped - Inside of a secondary box with their stock box, with tissue paper intact to prevent damage.
We can not accept exchanges of customized or Special Order merchandise. If you order an item that requires embroidery, hemming, numbering, or other modifications, please be certain of your size. We are not responsible for proper fit of different brands of products.
SPECIAL ORDERS
As noted on every Special Order page, Special Order items are non-refundable/non-returnable. Special Order products are non-stock items or sizes that we order specifically for you from the manufacturer. Once a Special Order item has been placed on order from the manufacturer, they will not cancel the order for any reason. Because of this, once a Special Order item has been issued to the manufacturer, we cannot cancel or alter the order in any way. When ordering a Special Order item, please be certain of your size.
CUSTOMIZED ITEMS
Customized items are products that have been altered to meet the customer's specification. This includes any item that requires embroidery, pants that have been hemmed, and shirts or jackets with uniform numbers or flags. Customized items are non-returnable/non-refundable as they can not be re-sold as new.
UNDER GARMENTS
Due to the personal nature of these products, under garments are non-returnable/non-refundable. This includes compression shorts, jocks, cups, tights, and leggings.
PRODUCT DEFECTS
Product defects must be reported to us within 30 days of original shipping date without exception. Defects that fall outside of this date must be reported to the manufacturer. In the case that a defect is reported to us within 60 days of the original shipping date, we will replace or repair the item at our discretion.
Domestic Shipping Policy
Shipping Estimated Within 1-2 Business Days
USPS Our Preferred Shipping Mode
Tracking from USPS (Read below for details)
This page is being provided to help understand how we ship items. Be aware that peak season does change our time frame because of the extra volume.
Delivery Times
We strive to ship items within 1-2 business days (except orders eligible for free shipping, which may take 2-3 additional business days). Be aware that during peak season and if you have customized/altered items, delivery times will be longer. Orders placed with our Free Shipping Offer are shipped using the USPS most economical mode of transportation available. Longer delivery times usually accompany our Free Shipping. If you are in need of your items in a more timely manner, we suggest not to choose Free Shipping.
UPS Delivery Map and Notices
Altered and Embroidered Items
Altered items such as hemmed pants take an extra 5-7 working days as noted upon ordering. This time frame is an estimate, not a guarantee as it is impossible to predict volume. We need more time during peak/heavy seasons. This date cannot be changed by choosing a quicker shipping option such as USPS Express Mail 1-2 days or Next Day. Time is needed for alterations and once completed, we will ship the items in the mode you chose (Express 1-2 Days, etc). Keep in mind that hemmed pants cannot be returned, refunded or exchanged. Do not choose a faster delivery option expecting your altered items to ship sooner. Embroidered items may take longer to ship depending on current inventory levels and volume of orders. Most items are in stock but during peak season, but some items may need to be altered prior to shipping. We cannot guarantee shipping times for altered, custom made or embroidered items.
Please consider rare extreme weather conditions and all holiday schedules that may change the delivery times of your order.
We ship each business day except for New Years' Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas. At times, our holiday schedule changes so please be aware of any posted holiday schedule.
Never wait until the last minute before any holiday. We suggest allowing at least a couple of extra days around holiday's, more for the Christmas holiday. Many carriers suggest planning two weeks before Christmas to insure your packages will deliver in time.
Be aware that even though USP Priority Mail and FedEx Ground stipulate delivery times, they are not guaranteed.
- Non-Guaranteed Options
USPS Priority Mail & First-Class Mail. We cannot be responsible for delays once the package leaves our facility. - Guaranteed Options
FedEx (quoted upon request)
FedEx Next Day (quoted upon request)
Shipping costs for USPS are determined at checkout. FedEx and UPS deliveries are quoted upon request.
APO (MILITARY BASES)
Any APO orders, will be shipped by USPS. Good APO addresses are required. Good APO address practices can be found on the USPS web site.
INTERNATIONAL SHIPPING
We only use USPS Priority Mail International for International Shipments to a select few countries. You will be notified if we do not offer service to your specific country.
USPS International Priority Mail (typically 6-10 business days/not guaranteed/tracking stops at the US Border), USPS Express Mail International (typically 3-5 business days/not guaranteed/tracking stops at the US Border).
We suggest to allow 1-2 additional days to ship your order due to completion of custom forms.
WE HAVE NO CONTROL OVER THE COSTS OF DUTIES AND FEES THAT YOU MAY BE REQUIRED TO PAY OR THE TIME YOUR ORDER MAY BE HELD IN CUSTOMS BEFORE DELIVERY.
Please ensure that your ship-to address is the address on file with your credit card company as we do not ship international orders where the ship to and bill to addresses are different. We do not ship to freight forwarders or freight forwarder warehouses. If, in our search of suspected freight forwarder warehouse deliveries, we suspect possible fraud, we will cancel orders without notice.
ORDER TRACKING
Your order page will contain any tracking information. E-mails are also sent as your order progresses from processed to shipped to delivered, all with relevant tracking information.
REFUNDS FOR SHIPPING
Sorry, but we cannot refund original shipping charges unless the problem originated here. This means that if you return or refuse any package then you will be credited for the items in your order (as long as it is within our return guidelines) but NOT for your shipping charges. The reason is simple: UPS and USPS charge us to ship your package and do not provide refunds to us on returns or refusals.
Backorders
We take great strides to keep a full line of inventory throughout the year. In the event that an item needs to be backordered, we will make every effort to ship the product as quickly as possible, and we will pay the extra freight charges that incur (special orders, embroidery, alterations, or application of numbers or plackets do not apply). We will not accept backorders for items when delivery time is uncertain or when the scheduled delivery is not in the near future. CLOSEOUT and SALE items will not be backordered and are sold out permanently when gone. We will inform you and give you the option to choose another similar item at the regular price on our web site or a refund for the out of stock item.
Prices subject to change without notice.